Refund policy

Returns & Warranty

Every Lambertones pickup leaves our hands inspected and ready to perform. We stand behind that with a lifetime warranty against manufacturing defects.

Returns are evaluated individually and are not guaranteed. If a malfunction is traced to installation or user error, it falls outside warranty coverage and is not eligible for a refund. Pickups requiring re-winding due to installation or user error are subject to a $50 re-winding fee per coil.

We don't offer exchanges.

What's Not Eligible for Return

The following are final sale and not eligible for return or exchange under any circumstance:

Individual humbuckers and single-coil pickups
Loaded pickguards
Custom orders, configurations, or modifications outside our standard webstore offerings
Apparel and garments (size exchanges are not available)
Tech tools and supplies

90-Day Satisfaction Guarantee

We build pickups we believe in. If a full pickup set doesn't deliver the tone you were after, we want to make it right.

If you're not completely satisfied within 90 days of delivery, you have two options:

Full refund to your original payment method, once your return is received in original working and aesthetic condition with an approved RMA.
110% store credit — choose store credit instead of a cash refund, and we'll add 10% on top. It's our way of saying we'd love another shot at finding your tone.

What's covered: Full pickup sets purchased directly through lambertones.store or the Lambertones Pickups Shop App.

What's not covered: Individual pickups, custom pickups, loaded pickguards, accessories, wiring harnesses, apparel, and any dealer or builder orders. This guarantee applies to direct-to-consumer purchases only.

How to Submit a Return

All returns require an approved RMA before you ship anything back. Returns received without prior approval will be discarded — we don't want that, and neither do you.

When you ship a return, include a note with your name, contact information, and a clear description of the issue or service needed.

To request a return through your account:

Click the profile icon in the store navigation and log in to your account.
Enter your email address and click Continue. You'll receive a six-digit verification code by email — enter that code to complete login.
Select the order you'd like to return.
If your order contains multiple items, select the specific items you're returning.
Choose a return reason and add any relevant notes.
Click Request Return.

Once your return request is approved and requires shipping, you'll receive an email with instructions and a prepaid return label. Your refund or store credit will be issued once the product is received and inspected.

You can also submit a repair request directly: Lambertones Repair Request Form

Order Cancellations

Canceled orders are subject to a 5% cancellation fee. If your original payment was made via Shop Pay, a 10% fee applies instead.

Authorized Builders & Dealers

All builder and dealer orders are final sale. Partial and full returns are not accepted, regardless of order size or circumstance. This guarantee does not extend to purchases made through a Lambertones dealer — please refer to the retailer's own policy for those orders.

For questions about a builder or dealer order, reach out to us directly.